Infrastructure

Cloud hosting

Optivance runs on Google Cloud Platform, primarily in the London region (europe-west2). We build on Google Cloud's independently audited physical and environmental security and operate our own controls on top.

High availability

The service is designed for high availability, with redundancy across multiple availability zones so that the failure of a single component does not take the service down. Our target availability is 99.9%.

Daily backups

Customer data is backed up automatically every day. Backups are encrypted with AES-256 and stored separately from production, with a 35-day retention period.

Disaster recovery

We maintain a disaster recovery plan with a Recovery Point Objective of 24 hours and a Recovery Time Objective of 4 hours. Recovery procedures are reviewed and tested periodically.

Monitoring

We monitor availability, performance, and security signals continuously, with automated alerting to our on-call engineers for anomalies.

Automatic updates

Security patches and updates are applied promptly. Deployments are automated, peer-reviewed, and released with the ability to roll back quickly.

Scalability

The platform scales horizontally on Google Cloud to meet demand, so performance remains consistent as call and message volumes grow.

Business continuity

We maintain a business continuity plan covering key operational risks, so the service and customer support can continue through disruption.